Cancellation & Refund Policy
Effective Date: January 1, 2024 · Last Updated: September 2026
1. Overview & Commitment to Fairness
At AstroforU, we strive to deliver deeply researched, ethical, and authentic Vedic astrological guidance. We understand that unforeseen emergencies, schedule conflicts, or technical difficulties may arise. This Cancellation and Refund Policy outlines the terms governing cancellations, rescheduling, and refund requests for consultation bookings and physical merchandise processed via Razorpay.
2. Consultation Appointments: Cancellation & Rescheduling
Free Slot Rescheduling (Recommended)
If you cannot attend your scheduled consultation, you may request a free 1-time rescheduling up to 4 hours before your booked time slot. Please contact our desk coordinator at +91 70044 33677 or via WhatsApp to select an alternate convenient date.
- Full Refund on Advance Cancellation: If you cancel your consultation appointment at least 24 hours prior to the scheduled time, you are eligible for a 100% full refund (less nominal payment gateway processing charges if applicable).
- Partial / No Refund on Short-Notice Cancellation: If cancellation is requested within less than 4 hours of the appointment, a 50% cancellation charge applies to cover the dedicated chart preparation and mathematical research already conducted by Acharya Ji.
- Client No-Show: In the event of a complete client no-show without prior notification, the session fee is non-refundable. However, we will allow one courtesy reschedule within 7 calendar days.
3. Completed Consultations & Horoscope Reports
Once an astrological consultation has been conducted (in-person, online video, or telephonic) or a customized written horoscope report has been generated and delivered, fees are non-refundable. Vedic astrology services constitute intellectual, diagnostic, and time-intensive professional counsel. Dissatisfaction with planetary transits or astrological predictions that do not align with subjective desires does not constitute valid grounds for a refund.
4. Physical Gemstones & Rudraksha Return Policy
For energized gemstones, certified Rudraksha, and Vedic Yantras purchased from our center:
- 7-Day Replacement Guarantee: If the physical gemstone received is damaged in transit, defective, or differs from the government-lab certification provided, you may request a replacement or full refund within 7 days of delivery.
- Condition: The item must be unused, in its original tamper-proof packaging, and accompanied by the original Gemological Laboratory Certificate and purchase invoice.
- Custom Rings / Pendants: Gemstones that have been customized, soldered, or set into gold/silver jewelry per specific client finger sizes are subject to labor deduction upon return.
5. Refund Processing Timeline & Mode
Approved refunds are processed automatically through our Razorpay payment gateway and credited back to the original source payment method (Credit/Debit Card, UPI handle, or Net Banking account).
6. How to Request a Refund or Cancellation
To request a cancellation or refund, please share your booking ID, client name, and payment receipt via any of the official channels below: